Date: May 16, 2018
To: CA Service Management (CA Service Desk Manager) Customers
From: CA Technologies CA Service Management Product Team
Subject: Availability of CA Configuration Automation 12.8 SP05 with CA Service Desk Manager
On behalf of CA Technologies, we appreciate your business and the opportunity to provide you with high-quality, innovative software and services.
As part of our ongoing commitment to customer success, we regularly release updated versions of our products. Today, we are pleased to announce that the latest release of CA Configuration Automation – 12.8 SP05, is now supported with CA Service Desk Manager 14.1 and 17.1.
- You can download your copy of CA Configuration Automation 12.8 SP05 from the CA Service Desk Manager 14.1 and 17.1 downloads via the Download Manager at CA Support Online. Also available on CA Service Management Service Desk Manager Package 14.1 and 17.1 releases.
- CA Service Management documentation wiki provides details of integration between CA SDM and CA Configuration Automation.
Supportability Matrix - https://docops.ca.com/x/gZeqGg
Integration - https://docops.ca.com/x/p5yqGg
If you have any questions or require assistance, please contact CA Customer Care online at http://www.ca.com/us/customer-care.aspx where you can submit an online request. You can also call CA Customer Care at +1-800-225-5224 in North America or see http://www.ca.com/phone for the local number in your country.
Should you need any assistance in understanding these new features, or implementing this latest release, our CA Services experts can help. For more information on CA Services and how you can leverage our expertise, please visit www.ca.com/services.
To connect, learn and share with other customers, join and participate in our CA Service Management Community.
To review CA Support lifecycle policies, please review the CA Support Policy and Terms located at: https://support.ca.com/.
Your success is very important to us, and we look forward to continuing our successful partnership with you.
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