How to customize automatic population of user credentials in Service Request form in CA service desk manager 17.0
Khyati, can you elaborate so we can fully understand exactly what kind of credentials you would like to display on what htmpl page(it is detail_cr.htmpl)? Thanks _Chi
Chi Chen, I would like to have credentials as username and password. Along with that kindly provide me the link for the solution to this issue.
Khyati, SDM usually does not have user password info unless you use pin authentication. So there is no way you can display user password unless you use pin authentication. Even you use pin authentication you would need to re-consider if display "password" on the page is a good idea. Anyway, in order to help out with details, the following would need:
--do you use pin authentication
--on what page you want to display the user name (and password, if possible). And what user you refer to here as so many contacts are associated with a ticket(assignee, logged in user, requester etc)
What is the reason to display user credebtials (username and Password) in Service Request form? Do you try to allow the user to change password in Service Request form?What kind of authentication are you using in Service Desk?
Where would you expect Service Desk to obtain the username and password information from? From the login screen?
Capturing a user's password in plain text would open up a huge risk of security breach.
Yes completely agree with Alex,
Don't fully understand what you try to accomplish but look like a very bad idea so far ..
Assuming you are asking about passing credentials to login/authenticate to Service Desk and not trying to store user credentials in an inadvisable way:
- Service Desk is not able to accept user credentials from another application. For instance if you have logged into a given application and want to go into Service Desk using the exact same credentials, you cannot send the same login credentials over from that application over to Service Desk.
- There is an approach that allows one to leverage Pass-Thru authentication, so that Windows based credentials are accepted into Service Desk for login and authentication. Also known as Single-Sign On, details of how to accomplish this are listed here:
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