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CA UIM INTEGRATION WITH CA SDM

Question asked by dheeraj_k2 on May 17, 2018
Latest reply on Jun 13, 2018 by Chi_Chen

Dear All,

 

We are successfully Integrated CA UIM with CA SDM 14.1. Tickets  coming from UIM  to Service desk and All Tickets priority is 1 in ca sdm & SLA have been expired  after 2 hrs according to our SLA matrix.

 

But we want the tickets' SLA should not be expired which are  coming from UIM To servicedesk

 

Regards 

DHeeraj

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