Hi friend,
Thank you for your time and opinion.
I thought about that too, but I need to generate a new alarm just like the original one.
The issue is that anyway the first critic will be generated and will open the ticket.
Unless all my alarms are configured for information and for each of them, I would generate a new critical alarm.
That way when the itcket was closed, the critical alarm would be closed as well.
Sorry my english translated.
Thank you.