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Service Desk SocketException errors

Question asked by thomas.slyman on May 21, 2018
Latest reply on May 21, 2018 by thomas.slyman

In my SD v17.1 AA environment, occasionally I get a series of these errors in the stdlog on one of my app devices that eventually lead me to have to recycle that app device to restore my environment back to normal:

 

05/20 00:03:49.52 USMLVV1SDC spelsrvr 3236 ERROR chgwf.spl 1988 Error creating ITPAM workflow (/MS_ProcessHouse/Corp/Released/Flows/CWx-RunDetachUIMTicketproV17): ; nested exception is: java.net.SocketException: Connection reset by peer: socket write error
05/20 00:03:49.52 USMLVV1SDC spelsrvr 3236 ERROR pcat.spl 1535 Error starting ITPAM workflow (id=400624): ; nested exception is: java.net.SocketException: Connection reset by peer: socket write error

 

ITPAM doesn't seem to be the issue, as it has been shown to be receptive to "start workflow" calls from other outside sources, plus the other SD app server doesn't seem to be having any issues.  Once I recycle the SD service on the the app device taht is logging these errors, everything is back to normal.  Has anyone ever experienced this error before, and if so, what did you do to resolve the issue?  Thanks!

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