DX Application Performance Management

My customer is seeing the stall count under the "Error" tab in the investigator (wMIS9.12

But in the stall count metric......there is no spike and it shows zero 

The agent config shows the following property setting:

introscope.agent.stalls.thresholdseconds=30

introscope.agent.stalls.resolutionseconds=10

So, why is it not showing in the metrics. B/c my customer has setup an alert based on the alerts he even though the stall count did occur, he won't get that alert email.

Thanks in advance for all your help

Cheers,

Manish

Check the PBDs you have to ensure you see they are using ExceptionErrorReporter.

This has been discussed on numerous occasions, that when you use just BlamePointTracer, EPI always reports zero unless you also set up a directive with ExceptionErrorReporter.

Hiko_Davis

how do you setup directive with ExceptionErrorReporter and which PBD?

Here is what I see in "webmethods.pbd"

SetTracerClassMapping: WMExceptionErrorReporter com.wily.soaextension.webmethods.services.tracer.hc2.WMMethodThrewErrorReportingTracer com.wily.introscope.probebuilder.validate.ResourceNameValidator
SetTracerParameter: WMExceptionErrorReporter nameformatter com.wily.soaextension.webmethods.services.nameformatter.WMServiceNameFormatter
SetTracerParameter: WMExceptionErrorReporter reentrancy instance
SetTracerOrdering: WMExceptionErrorReporter 100000

TraceOneMethodWithParametersIfFlagged: WMFlowServicesTracing baseInvoke(Lcom/wm/data/IData;)Lcom/wm/data/IData; WMExceptionErrorReporter "WebMethods|Flow Services|{servicename}"

TraceOneMethodWithParametersIfFlagged: WMJavaServicesTracing baseInvoke(Lcom/wm/data/IData;)Lcom/wm/data/IData; WMExceptionErrorReporter "WebMethods|Java Services|{servicename}"

Looks like they have a custom tracer for WM. It's best to open a ticket on this since this is a supported product and will likely require a developer to help.

musma03 - wanna take on the case  (01096643)

  We're on it Manish.