DX Unified Infrastructure Management

Hello Team,

PPM is showing following error in logs:-

May 26 11:36:45:858 [main, ppm] 3.47 May 26 11:36:45:858 [main, ppm] Nimsoft May 26 11:36:45:860 [main, ppm] port=48013 May 26 11:36:45:876 [main, ppm] Login to NimBUS is OK May 26 11:38:26:453 [attach_socket, ppm] Delegating get_ctd_configuration to probe at /BSWAN-UIMAPP_domain/bswan-uimhub-01/bswan-uimhub-01/snmpcollector May 26 11:38:27:578 [attach_socket, ppm] stdout: 11:38:27.578 [attach_socket] DEBUG c.nimsoft.ids.ctd.graph.CtdGraphBase - CtdAction is deprecated for instance graph usage. It has been replaced with CtdEntityDefinition in the scheme.

Because of this we cannot able to open SNMP collector profiles..showing ppm error. and sometimes showing blank.

SNMP collector-3.43, PPM-3.47

Do anyone encounter with this situation.

Regards,

Deepak

Hi ,

Please check if you see below errors in snmpc logs as mentioned in KB below 

If yes you can take a backup of the snmpc folder and try the below procedure 

snmpcollector probe not starting after install/upgrade

https://comm.support.ca.com/kb/snmpcollector-probe-not-starting-after-installupgrade/kb000009314 

Also would suggest to open a case with support to get a hotfix version of snmpc probe 3.43 which has better performance

Hello,

It is not issued with the SNMP collector, we have already upgraded the snmp collector. 

Regards,

Deepak

If this happens only for snmpcolletor, try the following and see if it helps.

1. Deactivate snmpcollector
2. Rename the snmcollector directory
3. Remove snmpcollector
4. Reinstall the probe
5. Rename snmpcollector.mv.db
6. Bring the snmpcollector.mv.db and the templates from the previous directory
7. Activate snmpcollector

Hello Deepka,

Please refer to the following documents that provide additional troubleshooting steps:

1. Templates not being applied in snmpcollector. Please use the following article to manually apply templates in the snmpcollector probe utility:

** Modification of templates are not applied in snmpcollector.

https://ca--c.na60.visual.force.com/apex/CustomKnowledgeEdit?articleId=ka00c000000y8h5AAA

2. For the ppm-012 error, please try the following steps:

* If you remote onto the box where snmpollector is installed, how large is the SnmpCollector.mv.db file? Many times this file can get very large and cause issues with snmpcollector taking a very long time to open or ppm-012 errors.
* Please also refer to the following document that shows additional information on the ppm-012 error:

** Admin console for probe SNMPCollector not able to open, Error Code: PPM 012

https://ca--c.na60.visual.force.com/apex/CustomKnowledgeEdit?articleId=ka00c000000xyCfAAI 

3. snmpcollector is taking a long time to load. (This also applies to the 3.31 version.)

** snmpcollector 3.22 is taking long time to load

https://ca--c.na60.visual.force.com/apex/CustomKnowledgeEdit?articleId=ka00c000000xxqYAAQ 

4. Installing a second Admin Console

** How to install a second instance of the web-based Admin Console application on a secondary hub
 https://ca--c.na60.visual.force.com/apex/CustomKnowledgeEdit?articleId=ka00c000000xz89AAA

5. Additional information:

** snmpcollector probe - performance tuning and optimization guidelines
https://ca--c.na60.visual.force.com/apex/CustomKnowledgeEdit?articleId=ka00c000000xz2yAAA 

** snmpcollector MAX_BATCH setting
https://ca--c.na60.visual.force.com/apex/CustomKnowledgeEdit?articleId=ka00c000000yFMRAA2

Kind regards,

Britta Hoffner

CA Support