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CA IDM Server start up Stuck at Step 2.

Question asked by Rashmeet on May 29, 2018
Latest reply on May 29, 2018 by jaipr03

Hi ,


While installing CA IDM 14.2 we are seeing the following error in ca iam suite log.


installAgent : 2018-05-29 01:55:39
installAgent returned error code 1.

Buildfile: C:\Users\rkourkhanuja_admin\AppData\Local\Temp\869285.tmp\installFragments\build.xml
[echo] WAS VERSION=8


[echo] Checking if PS is running ''...
[PSStatus] Trying to connect to
[PSStatus] Connecting to SM using FIPS MODE on the agentAPI
[echo] PS Running

[echo] Creating the SiteMinder agent 'idmadmin'...
[createAgent] Connecting to SM using FIPS MODE on the agentAPI
[createAgent] Checking if : 'idmadmin' exists


C:\Users\rkourkhanuja_admin\AppData\Local\Temp\869285.tmp\installFragments\build.xml:609: The following error occurred while executing this line:
C:\Users\rkourkhanuja_admin\AppData\Local\Temp\869285.tmp\installFragments\agent.xml:6: [facility=4 severity=3 reason=0 status=8 message=No session]

Total time: 3 seconds


On starting the server It is stuck in Step 2.

and giving this error  in System Out Log :

O 12:49:12,554 INFO [ims.Main] * Startup Step 2 : Attempting to start PolicyServerService
[5/28/18 12:49:13:444 PDT] 00000070 SystemOut O 12:49:13,444 ERROR [ims] Unable to connect to the policy server: Failed to init Agent API: -1. Please verify the tunnel agent name, shared secret and other configurations as specified in ra.xml file in iam_im.ear, verify that the Java JDK has been updated with Java Cryptographic Extension Unlimited Strength Jurisdiction Policy Files (JCE).
[5/28/18 12:49:13:507 PDT] 00000070 SystemOut O 12:49:13,507 ERROR [ims.default] Connection to Policy Server failed.
[5/28/18 12:49:13:507 PDT] 00000070 SystemOut O 12:49:13,507 ERROR [ims.Main] The IAM FW Startup was not successful

Any leads for the solution would be helpful.