AnsweredAssumed Answered

How can we create the access type in Service desk so that only one particular group have the rights to approve the change order.

Question asked by MohitSagwan on May 30, 2018
Latest reply on Jul 4, 2018 by MohitSagwan

We have RCM Team which approves the change order by clicking the Edit button and selecting the option "Approved" in drop list of the Status. The option "Approved" is visible to many groups. Now we want only one particular group(RCM Team) is able to the see and select the option(Approved) in the drop down list of the Status.


Could you please help me to implement the above in Service Desk.