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Why do customers need to notify PPM Support when a job in the cloud is failing?

Question asked by Bob Rankin Jr Employee on May 30, 2018
Latest reply on Jun 1, 2018 by Shoichi_Sugawara

Does the customer always have to notify CA Support when a job fails, so that CA can restart it? Or is there a way for the customer to restart some of those jobs themselves?

I know that jobs can fail for a variety of reasons, dependent on job type, configuration, data elements, etc. But it seems to me that, with PPM SaaS, CA should have a mechanism in-place that alerts CA Support when a customer's job fails, then CA Support restarts it. Having the customer need to open a support case  to have the job restarted seems counter-productive.

Perhaps I'm wrong about this, but any help is appreciated.