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U2000142 Unrecoverable I/O error from file transfer

  • 1.  U2000142 Unrecoverable I/O error from file transfer

    Posted May 31, 2018 02:36 AM

    Hello,

    We have a file transfer between Windows machines and receiving below error

    Error : U2000142 Unrecoverable I/O error found by Module/Function 'ft::TransferRunnable::checkTcpEvent'. Error: '10054 - An existing connection was forcibly closed by the remote host.'

    Both source and target agents were run on windows agent 10.0.7

    Upgraded both agents to 10.0.8 HF2 but still same error. 

    few times it run successful but most times failing with same error. 

    What could be the cause ?

     

    Does anyone experience this issue ?



  • 2.  Re: U2000142 Unrecoverable I/O error from file transfer

    Posted May 31, 2018 03:47 PM

    Hi

     

    thats a TCP error and seems to be caused by a kind of antivirus or firewall on the remote host

     

    Error: '10054 - An existing connection was forcibly closed by the remote host.'

     

    => Check if the remote host is allowed to accept connections from your source host and if there is any AV and Software firewall running that prevents the filetransfer.

     

    more info about TCP/IP Error 10054:

    TCPIP Network Client Errors2 

     

    cheers, Wolfgang



  • 3.  Re: U2000142 Unrecoverable I/O error from file transfer

    Posted May 31, 2018 11:19 PM

    Thank you Wolfgang. I will check further