AnsweredAssumed Answered

Employee interface Live Chat doesn't install client

Question asked by KGerber.1 on May 31, 2018
Latest reply on May 31, 2018 by KGerber.1

After upgrading to 17.1 when an employee clicks the Live Chat link, the Support Automation Live Chat Launch window comes up and enter a description and click Continue.  The Live support page comes up and then click Run.  The windows CA SupportAutomation Controller Application "Do you want to allow this app to make changes to your device" comes up and I click Yes and then nothing happens except the mouse cursor just keeps spinning.  We discovered that a  CA Support Automation Controller Application (32 bit) and SoftwareUpdate Module (32 bit) keep starting and stopping in the Processes list.