CA Service Management

How can I give contact types customer and employee role HTML editor functions in Knowledge document

Guan.......

Have you given the Customer and Employee Roles Functional Access via their Access Type/Role to Modify KT documents?

Hi Paul,

Yes functional role access is employee for employee.

Regards

Guan Hua

You will need to grant the role MODIFY rights on the Knowledge Document functions.

Hi Paul,

The Functional Access via their Access Type/Role to Modify KT documents is Modify by default. Still HTML editor functions is not visible.

Guan Hua, it would need customization for that. I am curious why you would like customers to modify your kt docs? Thanks _Chi

Hi Chi,

It is just a request of no multiple role for each contacts by the requester.

Employee, customer contacts might be accessing the service desk and contributing to the KD directly.

Want to give employee, customer contacts HTML editor function so KD resolution structure can be format by them.

Reagrds

Guan Hua