AnsweredAssumed Answered

Priority option is not available in transferring request

Question asked by bakhtawar on Jun 6, 2018
Latest reply on Jun 12, 2018 by bakhtawar

Hy People,

 

I am facing issue in changing priority while transferring ticket in CA SDM. When i transfer incident priority option is there to change priority but when i transfer request there is no priority option available. How can i change priority then?

 

What is the way to change it?

 

Thanks

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