CA Service Management

Hello,

We are using SDM 12.9, I want to uncheck the preference option 'Mouseover Menus' for all contacts with an Analyst access type.

Does anyone know if this is possible and how to achieve it?

Thanks

Stuart

Preference are by definition individuals and we must let individuals make their choice. However I agree that this one is annoying and specially when you was not use to have it.ca

Will have been better for CA when enabling this option to have it off by default(vs. on).

You can't do that trough the interface but a SQL query at DB level must do what you are looking for.

example below from MSSQL management studio:

use mdb

UPDATE usp_preferences SET classic_resultset_context=0 WHERE analyst_id IN (SELECT contact_uuid as analyst_id

FROM usp_contact where c_acctyp_id=10009)

Replace the c_acctyp_id in bold to the corresponding access type

Then run a pdm_cache_refreh -t usp_preferences in the command line to have the table refresh immediately

Usual warning when touching mdb: Backup!

Hope this help

/J

Stuart.........

As jmayer has indicated, there is no way to achieve this via the SDM UI.

The SQL query provided should achieve your requirement