IT Process Automation

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  • 1.  Issue while searching the users in EEM from Assign Task Operator

    Posted Jun 11, 2018 05:57 AM

    Hello,

     

    I am getting below error while searching for users which already exists in EEM and able to login to ITPAM. Please let me know how to get it fixed.

     

     

     

    C2o log displays the below error. 

     

    ***************************************

     

     

    2018-06-11 15:12:52,076 ERROR [com.ca.pam.server.OasisBaseRemoteServiceServlet] [.113.16-8080-10] Error connecting with backend while retrieving users EE_POZERROR Repository Error
    com.optinuity.c2o.util.C2OException: Error connecting with backend while retrieving users EE_POZERROR Repository Error
    at com.optinuity.c2o.ldapmanagement.EeiamSearch.addUsersInSecurityInfo(EeiamSearch.java:423)
    at com.optinuity.c2o.ldapmanagement.EeiamSearch.addUsers(EeiamSearch.java:355)
    at com.optinuity.c2o.ldapmanagement.EeiamSearch.retrieveSecurityInfo(EeiamSearch.java:343)
    at com.optinuity.c2o.commandobject.SearchUserOrGroupCommandItem.execute(SearchUserOrGroupCommandItem.java:38)
    at com.optinuity.c2o.frontcontroller.ClientProxySSBBean.executeProxyCommand(ClientProxySSBBean.java:1732)
    at com.optinuity.c2o.frontcontroller.ClientProxySSBBean.executeCommand(ClientProxySSBBean.java:1412)
    at sun.reflect.GeneratedMethodAccessor1799.invoke(Unknown Source)

     

    ***************************************

     

    Regards,

    Naveen



  • 2.  Re: Issue while searching the users in EEM from Assign Task Operator

    Broadcom Employee
    Posted Jun 11, 2018 08:33 AM

    Are you searching by their Principle name as shown in EEM?

     

     

    That is the value we need to enter into the Search box.



  • 3.  Re: Issue while searching the users in EEM from Assign Task Operator

    Posted Jun 11, 2018 08:44 AM

    Hi Michael,

     

    Yes, I am Searching with Principle name as shown in EEM. 

     

    Regards,

    Naveen



  • 4.  Re: Issue while searching the users in EEM from Assign Task Operator

    Broadcom Employee
    Posted Jun 12, 2018 08:52 AM

    What version of Process Automation are you using?  And is EEM connecting to an LDAP user store?  If so, you might try searching using Domain\userid to see if that returns the user.



  • 5.  Re: Issue while searching the users in EEM from Assign Task Operator

    Posted Jun 12, 2018 09:03 AM

    Hi Andy,

     

    Process Automation Version - 4.2 SP02

     

    Yes, EEM connects to user store.

     

    We had tried searching using domain\userid but still the same error.

     

    Regards,

    Naveen 



  • 6.  Re: Issue while searching the users in EEM from Assign Task Operator

    Broadcom Employee
    Posted Jun 12, 2018 09:07 AM

    I found an old issue in 4.2SP2 where the search was expecting a double slash in the domain/userid search.  So can you try domain//userid to see if that works?



  • 7.  Re: Issue while searching the users in EEM from Assign Task Operator

    Posted Jun 13, 2018 04:37 AM

    Tried with double slash but still the same error.

     

    Regards,

    Naveen



  • 8.  Re: Issue while searching the users in EEM from Assign Task Operator

    Broadcom Employee
    Posted Jun 20, 2018 04:56 PM

    Have you gotten past this?  If not please open a support case so we can review what is going on when Process Automation attempts to search for a user in EEM.



  • 9.  Re: Issue while searching the users in EEM from Assign Task Operator
    Best Answer

    Broadcom Employee
    Posted Jun 20, 2018 05:02 PM

    Naveen currently has an issue open with support for this issue.