It is possible to integrate CA Workload Automation DE with CA Service Desk Manager?
I searched in support site and only find integration for WA AE.
Here is a discussion about automatically creating incidents when jobs fail:
Automated Incident Ticketing
I used the ideas from that thread to integrate Workload Automation DE with Microsoft Service Center.
The basics are as follows:
1. Job fails and triggers an Event.
2. Event passes information from failed job into the 4 User Parameter fields of an application trigger.
3. The application that is triggered has one job that calls Powershell to create an Incident in SCSM, passing along and formatting the data from the User Parameters.
In your case you could use either a CA WA Web Service job if you install Web Services, or you can use Powershell to make the web call if that is available.
There is no direct integration at the moment, however one could call the CA Service Desk SOAP Web Services using CA WA Web services job?
Web Service Jobs - CA Workload Automation DE - 12.0 - CA Technologies Documentation
Is there a tool I can use to test CA Service Desk - CA Knowledge
Web Services Management - CA Service Management - 17.1 - CA Technologies Documentation
What SOAP Web service functions are available on m - CA Knowledge
Also, since CA Service Desk can handle inbound emails, you can use the Email Notifications capabilities in DE to integrate with CA SDM.
Setting Up Email Notifications - CA Workload Automation DE - 12.0 - CA Technologies Documentation
How to Configure the Mailbox to Handle Inbound Emails - CA Service Management - 17.1 - CA Technologies Documentation
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