AnsweredAssumed Answered

UIM ticket is not assigning automatically.

Question asked by dasja02 Employee on Jun 10, 2018
Latest reply on Jun 11, 2018 by Brian_Mathato

Hi Team,

In my UIM for critical status which are more than 5 minutes they are automatically raised in Service Desk as incident tickets. 

I need to assign them automatically in to particular user group in to Service desk.

Please suggest me best steps how to resolve the requirement. 


Thanking you and best regards,

Jagatjyoti Dash