AnsweredAssumed Answered

Mail Eater group not working

Question asked by frteixeira on Jun 11, 2018
Latest reply on Jun 23, 2018 by frteixeira

Hi,

 

I'm doing some tests with mail eater, but I've some noob issues.

 

For example, I send the group in the body of the email but it don't set the ticket group

I already tried many ways like:

%GROUP=testgroup

%GROUP=U'******'

%GROUP=xxxx

 

I also tried to set it as default in "textAPI Defaults" field in the rule option.

INCIDENT.GROUP=testgroup

 

Regarding the documentation and all internet topics that I've read this should be a simple thing...

 

 

I also got z_ fields, I've added them to the text_api.cfg, but it not set the field value

text_api.cfg

INCIDENT.z_external_reference=z_external_reference.STRING

 

Any idea how to solve this?

 

 

Another "extra" question, for z_fields that are an SREL can you provide how to configure this in text_api? (api.cfg and SPEL)

 

Thank you in advance.

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