I'm doing some tests with mail eater, but I've some noob issues.
For example, I send the group in the body of the email but it don't set the ticket group
I already tried many ways like:
I also tried to set it as default in "textAPI Defaults" field in the rule option.
Regarding the documentation and all internet topics that I've read this should be a simple thing...
I also got z_ fields, I've added them to the text_api.cfg, but it not set the field value
Any idea how to solve this?
Another "extra" question, for z_fields that are an SREL can you provide how to configure this in text_api? (api.cfg and SPEL)
Thank you in advance.