CA Service Management

Hi expert,

Would like to find out that the CA Service desk able to auto notification the administrator user once the AD contact was added into the system?? 

HongZhiLin62352835 

OOTB, there is a 'New Contact' Activity Notification provided (Administration Tab -> Notifications -> Activity Notifications).

Have you tried using this OOTB Notification rule?

I am able to find the new contact activity notification. However, I could not find OOTB notification rule. 

Wad is OOTB?

What is the SDM version and patch level you are using? I don't see a notification rule on my r17.1 install either as you can see from the below screen.

However I don't think this should be a stumbling block per se. You can create your own notification template and rule.

And if you update same and set the "Object Type" to Contact you will see the relevant OOTB Notification Rule for this.

Hope this addresses your query?

==

Kind Regards,

Brian

Hi Brian,

Thanks. Same as yours.

However, isit I need to change under the 'object type'? Because my notification rule is block. 

OOTB = OUT OF THE BOX. 

GOT IT

HongZhiLin62352835 

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