Service Virtualization

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Unable to access Portal remotely

  • 1.  Unable to access Portal remotely

    Posted Jun 15, 2018 02:14 AM

    Hi,

     

    My Portal service is running on one machine and i am trying to connect it remotely using its IP, but it is unable to connect instead showing blank page without any error.

     

    when accessing using localhost on the machine where services are running, its all working fine.

     

    Kindly suggest



  • 2.  Re: Unable to access Portal remotely
    Best Answer

    Broadcom Employee
    Posted Jun 15, 2018 10:19 AM

    Is the Registry running on the same machine as Portal then you can use the ipaddress of the Registry/Portal. If not, you need to use the Registry ip address or Hostname.



  • 3.  Re: Unable to access Portal remotely

    Posted Jun 15, 2018 10:22 AM

    +1 gadpr08 Also, double check that firewalls are not blocking. From the remote machine, open a CMD prompt and telnet to the server on port 1507. Does telnet give you an indication that the port is responding?



  • 4.  Re: Unable to access Portal remotely

    Posted Jun 18, 2018 10:14 AM

    Yes Joel, i have checked my firewall setting and telnet to port 1507, its successfully establishing the connection

     

    my all server components(Registry, VSE, Simulator, Portal, etc..) are running on one machine(called as Server machine) and i am using its IP address to connect remotely from multiple machines

    Earlier my portal UI is accessible from server machine, now after restarting all services, now this one is also showing blank page.

    None of the error is appended in any of the server logs

     

     

    Appreciate your quick reponses



  • 5.  Re: Unable to access Portal remotely

    Posted Jun 18, 2018 10:16 AM

    PFB screenshot:

     



  • 6.  Re: Unable to access Portal remotely

    Broadcom Employee
    Posted Jun 18, 2018 10:55 AM

    How is your phoenix.properties configured?



  • 7.  Re: Unable to access Portal remotely

    Posted Jun 18, 2018 11:05 AM

    Sry Marcy, can you explore your question

    I am not aware of phoenix.properties



  • 8.  Re: Unable to access Portal remotely

    Broadcom Employee
    Posted Jun 18, 2018 11:21 AM

    The phoenix.properties file is a properties file for the Portal.  It comes as a template _phoenix.properties in the DEVTEST_HOME folder.  Looks like this:

     

    #registry.host=localhost
    #registry.port=2009
    #registry.portal.port=1505
    #registry.https.enabled=true

    #phoenix.port=1507
    #phoenix.https.enabled=true


    #phoenix.ssl.keystore=${LISA_HOME}/webserver.ks
    #phoenix.ssl.keystore.password={cry}8b923091e33484e01de2c25a3a7a770b
    #phoenix.ssl.keymanager.password={cry}8b923091e33484e01de2c25a3a7a770b

    #reshub.hostname=localhost

     

    I would uncomment the below line:

    registry.host=<put your Registry IP here>

    reshub.hostname=<put your Portal IP here.

     

    Restart Portal.  Just curious to see if this helps.



  • 9.  Re: Unable to access Portal remotely

    Posted Jun 18, 2018 11:29 AM

    overall i have searched, I din't found it on my Devtest_Home folder, could you please provide exact location where it resides.



  • 10.  Re: Unable to access Portal remotely

    Broadcom Employee
    Posted Jun 18, 2018 11:42 AM

    What version of DevTest are you on? The file would be on the Server where the Portal is running.



  • 11.  Re: Unable to access Portal remotely

    Posted Jun 25, 2018 06:20 AM

    Still unable to find solution for my portal connectivity
    PFB folder structure, not getting the property file of phoenix.

    I am on devtest 8