I think this is a question with two responses. 1. What is the target, versus 2. What is the actual.
For response #1
For every deployment that I have worked on the target is 100% compliance. Mainly due to the need to fully financially recover the labour costs of the resources.
For response #2
This varies, but you want to be hitting around 98-99%. But should you fall short, the kind of strategies you need to put in place cover the following:
- Is there a timesheet delegate process in place as a level 2? This could be a team assistant, resource manager, PMO resource, etc. You possibly have a level 3 in the Timesheet Administrators as a last resort.
- How often do you provide compliance reporting? i.e. if you timesheet weekly which is most CA PPM installs, then is a weekly compliance report provided and who is this distributed to.
- What are your month end compliance activities?
- How do you put in place consequences for non-compliance? At a previous company, timesheet compliance was included as a key KPI for the Leadership Team - and it hit their back pocket if they fell short.
My current deployment has an ongoing discussion around how "we manage the change" with timesheeting - where my strong guidance is you need to treat this the same way you do other compliance activities.