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Rules of Thumb for Staffing to Support SSO, IdentityMinder?

Question asked by clinton.nichols on Jun 19, 2018
Latest reply on Jun 28, 2018 by ujwols

I want to ensure that we get off to a good start with our new implementation of CA's SSO and IdentityMinder products, in particular around staffing appropriately.


I would appreciate hearing from any current consumers of the CA SSO and/or IdentityMinder product(s) regarding their operating model.  I am primarily interested in the organizational structure and accountabilities around the product(s).


I would also be interested in any rules of thumb, e.g., number of hours of help desk support per application in production, or average number of engineering hours required to onboard an application to be used in a business case.