CA Service Management

  • 1.  ITPAM to assign pending action to group

    Posted Jun 20, 2018 03:31 AM

    For CA Service Catalog, I know in the fulfillment process in ITPAM, it use "assign pending action" to tell the CA SC that which one or more users to do the fulfillment actions.

     

    I am wondering if ITPAM can tell the CA SC which EEM group to do the fulfillment actions?

     

    I want to utilize the take/return feature in CA SC. But I found that it only available when the action is assigned to the EEM group.

     

    Thanks.

     

    Regards,

    Chison



  • 2.  Re: ITPAM to assign pending action to group
    Best Answer

    Posted Jun 20, 2018 04:23 AM

    I created a group "testgroup" in EEM. I can assign the action to "testgroup" in ITPAM.