"OH you are using ACCE. Sorry to hear :-p"
Hahaaha! No comment.
On top of it all, we were kinda forced to go into the Cloud with it, nightmare...
I'm trying to get it moved to VMWare Cloud now, just deployed it in DEV. Two different worlds....not even, universes.
Anywhooo....
"I thought there’s a hook in that product to mandate certain checks."
Yeah, we got that custom validation set up, and it works good. The ACCE request refuses submission for approval before this service_desk check box is checked. But, it is a mess. The users, most of the time, got only the basic scheduling skills. So...'What is this validation error?', 'Where is this attribute', 'What do I have to do?', etc.
That is the main reason I wanted to force this on creation/modification, and where I taught the AE Verification Exit feature would come in handy, as it can seamlessly update/correct the JIL for you.
But then, you got me interested in that wrapper...
I guess, even if a very tasty idea, it would not work in my situation?
Thanks,
Tom