DX Unified Infrastructure Management

Hi All,

We seem to be experiencing issues with opening the config on SQL_SERVER probes previously deployed and configured. The seem to be running okay, they are generating alarms. But we just cant get into them by double clicking or right mouse "configure" in IM. In either case we get the two attached error messages. This is happening on a number of the devices. Can someone please help shed some light on whats going on?  Is there a place in RAW config that can be tuned to insure the configuration opens up in IM.

TIA

generally speaking this is a network setup issue.

the location that the IM is running from does not have access to the sqlserver probe IP / port and so can not retrieve the configuration to display.

this could be a local firewall rule that is not allowing incoming traffic from the IM machine or it could be a tunnel configuration issue if this is in a different location.

Support would generally use the PU call back nametoip to track down where this problem is and then correct.

If you are not familiar with doing this I would suggest opening a support case as a webex will probably be required.

Okay, will do. Thanks Gene.