CA Service Management

Hello All,

we are fetching web service for all expected status transition of current status of ticket or incident, we got the service getValidTransition() and got required expected status as well. But it is giving status code, we need its full name. How to get status fullname  with this service?

Regards,

Sushma

As per my extensive research (5 minutes), you cannot.

Use doSelect instead. doSelect is your best friend.

Here are the parameters i've used. I've asked for all the transitions that can happen if the current status is OP.

Notice the last one, I ask for new_status.sym as a return.

And here is the return :

<doSelectResponse xmlns="http://www.ca.com/UnicenterServicePlus/ServiceDesk">
<doSelectReturn xmlns=""><?xml version="1.0" encoding="UTF-8"?><UDSObjectList>
<UDSObject>
<Handle>cr_trans:400002</Handle>
<Attributes>
<Attribute DataType="2005">
<AttrName>new_status</AttrName>
<AttrValue>CNCL</AttrValue>
</Attribute>
<Attribute DataType="2002">
<AttrName>new_status.sym</AttrName>
<AttrValue>Annulé</AttrValue>
</Attribute>
</Attributes>
</UDSObject>
<UDSObject>
<Handle>cr_trans:400006</Handle>
<Attributes>
<Attribute DataType="2005">
<AttrName>new_status</AttrName>
<AttrValue>ASIGN</AttrValue>
</Attribute>
<Attribute DataType="2002">
<AttrName>new_status.sym</AttrName>
<AttrValue>Assigné</AttrValue>
</Attribute>
</Attributes>
</UDSObject>
<UDSObject>
<Handle>cr_trans:400462</Handle>
<Attributes>
<Attribute DataType="2005">
<AttrName>new_status</AttrName>
<AttrValue>RE</AttrValue>
</Attribute>
<Attribute DataType="2002">
<AttrName>new_status.sym</AttrName>
<AttrValue>Résolu</AttrValue>
</Attribute>
</Attributes>
</UDSObject>
</UDSObjectList>
</doSelectReturn>
</doSelectResponse>

Hope this helps

Hi Team,

I think it would be a good to raise an Idea (Enhancement Request) for the 'getValidTransitions' method and be able to instruct it to return the sym field or whatever field similar to other methods where you can instruct the method on what attributes you want it to return and the format thereof.

===

Kind Regards,

Brian

Hi Pier,

Thank you

Used doSelect().

Please mark my answer as correct answer so this thread can be closed!