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Version Upgarde with Conventinal to AA

Question asked by BarisY on Jun 22, 2018
Latest reply on Jun 22, 2018 by Sean.Johnston



We have a CA Service Desk version 14.1 installed and we would like to upgrade to 17.1. At the same time we would like to switch from conventional configuration to AA configuration. 


Since we have some customizations on the system we would like to use Swing Box Method and we will follow the following document. But i am not sure how to upgrade to AA at the same time. Do you have any suggestions?


Use the Swing Box Method to Upgrade to CA SDM 17.1 - CA Service Management - 17.1 - CA Technologies Documentation