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atgtw probe issue creating ticket

Question asked by EelcoD on Jun 22, 2018
Latest reply on Jan 18, 2019 by hirri02

I have an issue setting up the atgtw (AutoTask Gateway) It looks like the probe can connect to AutoTask but I've not succeeded to create an ticket in AutoTask. I've followed all the suggested links and the docs in this forum. But now I'm stuck on an error:

Jun 21 12:02:12:261 [Thread-2, atgtw] Failed to raise ticket: Can not convert data to date in field: DueDateTime. ; on record number [1].

 

Just before the error in te log there is this:

jun 21 12:02:11:785 [Thread-2, atgtw] New SOAP Action: create
jun 21 12:02:11:787 [Thread-2, atgtw]     Adding element: id
jun 21 12:02:11:787 [Thread-2, atgtw]     Adding element: AccountID
jun 21 12:02:11:787 [Thread-2, atgtw]     Adding element: Description
jun 21 12:02:11:787 [Thread-2, atgtw]     Adding element: DueDateTime
jun 21 12:02:11:787 [Thread-2, atgtw]     Adding element: Priority
jun 21 12:02:11:787 [Thread-2, atgtw]     Adding element: QueueID
jun 21 12:02:11:787 [Thread-2, atgtw]     Adding element: Status
jun 21 12:02:11:787 [Thread-2, atgtw]     Adding element: Title
jun 21 12:02:11:788 [Thread-2, atgtw] XML Created: <?xml version="1.0" encoding="utf-8"?><create xmlns="http://autotask.net/ATWS/v1_5/"><Entities><Entity xsi:type="ns1:Ticket" xmlns:ns1="http://autotask.net/ATWS/v1_5/" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance"><UserDefinedFields><UserDefinedField><Name>Nimsoft Alarm</Name>
<Value>QZ70422436-58605</Value>
</UserDefinedField><UserDefinedField><Name>Nimsoft Hostname</Name>
<Value>bps_d_s_v7k-01</Value>
</UserDefinedField><UserDefinedField><Name>Nimsoft Source</Name>
<Value>192.168.70.210</Value>
</UserDefinedField></UserDefinedFields><id>0</id>
<AccountID xsi:type="xsd:int">0</AccountID>
<Description xsi:type="xsd:string">Self-Monitoring Failures for '192.168.70.210:VDISK.Availability': Data Collection (1 of 1 failed).  See ibm_svc.log for more details</Description>
<DueDateTime xsi:type="xsd:string">06/24/2018</DueDateTime>
<Priority xsi:type="xsd:int">1</Priority>
<QueueID xsi:type="xsd:int">8</QueueID>
<Status xsi:type="xsd:int">1</Status>
<Title xsi:type="xsd:string">bps_d_s_v7k-01 Self-Monitoring Failures for '192.168.70.210:VDISK.Availability': Data Collection (1 of 1 failed).  See ibm_svc.log for more details</Title>
</Entity></Entities></create>

 

 

Any idea's??

 

Allready opened an ticket with support but as this a probe from Marketplace ...........

 

Tia

 

Eelco

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