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Insert variable on Manual Notify

Question asked by PramilaJanarthanan on Jun 25, 2018
Latest reply on Jun 26, 2018 by Chi_Chen

Hi,

We have P1 scenario  that needs manual notification sent out to the people to join the bridge. If i have one CI impacted then the particular CI will be mapped to the incident and will send out text as "Unit:1023 is affected". When we have multiple CI's affected scenario the CI field in the incident will be empty, in that case we need to send out "Unit: Multiple Unit is affected" Is it possible to achieve?

 

Is it possible to create a variable and have if then else condition over there?

Thanks,

Pramila

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