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Mailbox Rule to Notify Customer

Question asked by diegojacob on Jun 25, 2018
Latest reply on Jun 25, 2018 by diegojacob

Hey guys,


I created a rule to filter emails and send notifications to customer, but for some reason the notification is not being sent correctly.


This rule was creataed to send an HTML email in case of a successful response.


I believe that the problem may be linked to the configuration of the action to be performed.


I noticed that when I change the response action for notification no message is sent, when I change to email a message is sent with an error information:


AHD58005:Update_Only operation requested with no matching rows. Cannot continue processing!


The mailbox rule: