Hey,
thanks for the suggestion, yeah will evaluate sdgtw in near future (when time permits).
I enabled log level 5 debug, my test alarm was raised at around 12:49 and it managed to raise ticket INC0811853.
On resolution of ticket, the alarm did not get acknowledged.
I am putting the log output below, if possible would you be able to review/make out something as to naked eyes, getRecords is though attempting to fetch the records but just not fetching INC0811853.
cheers for the help. (Note : I have changed service now url, service now user and proxy server to something else in logs below to hide their real details in the forum)
thanks
Sumit
##############################Log Output##################################################
Jun 27 12:50:09:900 [attach_clientsession, sngtw] [Incident.createIncident ()]: Size of Custom fields are 0
Jun 27 12:50:09:900 [attach_clientsession, sngtw] [Incident.createIncident ()]: Finally, soap request for create incident is [<SOAP-ENV:Envelope xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns:SOAP-ENC="http://schemas.xmlsoap.org/soap/encoding/" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:m="http://www.service-now.com" xmlns:SOAP-ENV="http://schemas.xmlsoap.org/soap/envelope/" SOAP-ENV:encodingStyle="http://schemas.xmlsoap.org/soap/encoding/">
Jun 27 12:50:09:901 [attach_clientsession, sngtw] [Incident.executeServerRequest ()]: Username provided: <$sn_usr>
Jun 27 12:50:09:901 [attach_clientsession, sngtw] Password provided: ******
Jun 27 12:50:09:901 [attach_clientsession, sngtw] Enable by pass proxy Url connection information : proxy_server [<$proxy_server>], proxy_user [], proxy_port[3129]
Jun 27 12:50:09:901 [attach_clientsession, sngtw] Enable url connection through proxy, proxy user [ ], proxy host [<$proxy_server>], proxy port [3129]
Jun 27 12:50:09:902 [attach_clientsession, sngtw] [Incident.executeServerRequest ()]: Soapaction provided: http://www.service-now.com/incident/insert
Jun 27 12:50:10:284 [attach_clientsession, sngtw] [Incident.executeServerRequest ()]: Response code is 200
Jun 27 12:50:10:285 [attach_clientsession, sngtw] [Incident.getSoapResponseCallBack ()]: ####Response received from the server: <?xml version='1.0' encoding='UTF-8'?><SOAP-ENV:Envelope xmlns:SOAP-ENV="http://schemas.xmlsoap.org/soap/envelope/" xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance"><SOAP-ENV:Body><insertResponse><sys_id>1f2d82ccdb031304b75ae18e0b961981</sys_id><number>INC0811853</number></insertResponse></SOAP-ENV:Body></SOAP-ENV:Envelope>
Jun 27 12:50:10:285 [attach_clientsession, sngtw] [Incident.createIncident ()]: Ticket Id found inside response of newly created incident for alarm Id [OQ59025988-81652]
Jun 27 12:50:10:285 [attach_clientsession, sngtw] Start to find out the value of [number] Node
Jun 27 12:50:10:288 [attach_clientsession, sngtw] Incident : values are [[INC0811853]] of Node [number]
Jun 27 12:50:10:288 [attach_clientsession, sngtw] [Incident.createIncident ()]: Newly created Incident ID is [INC0811853]
Jun 27 12:50:10:288 [attach_clientsession, sngtw] Pattern for search string is [<sys_id>(.+?)</sys_id>]
Jun 27 12:50:10:288 [attach_clientsession, sngtw] [Incident.createIncident ()]: Sys ID is [1f2d82ccdb031304b75ae18e0b961981]
Jun 27 12:50:10:290 [attach_clientsession, sngtw] [closeConnection()]: Releasing lock on database connection
Jun 27 12:50:10:303 [attach_clientsession, sngtw] [closeConnection()]: Releasing lock on database connection
Jun 27 12:50:10:303 [attach_clientsession, sngtw] Incident number [INC0811853], SysId [1f2d82ccdb031304b75ae18e0b961981] successfully stored for Alarm [OQ59025988-81652].
Jun 27 12:50:10:303 [attach_clientsession, sngtw] [Incident.createIncident ()]: Successfully stored sysId...
Jun 27 12:50:10:304 [attach_clientsession, sngtw] Value of service_now_custom_field [custom_2]
Jun 27 12:50:10:304 [attach_clientsession, sngtw] Value of endpoint_url_cut_off_token [/incident.do?SOAP]
Jun 27 12:50:10:304 [attach_clientsession, sngtw] getServiceNowNavigationURL(): Modified SN URL is [<$sn_url>/nav_to.do?uri=incident.do?sys_id=]
Jun 27 12:50:10:304 [attach_clientsession, sngtw] getServiceNowNavigationURL(): SN URL [<$sn_url>/nav_to.do?uri=incident.do?sys_id=1f2d82ccdb031304b75ae18e0b961981]
Jun 27 12:50:11:300 [attach_clientsession, sngtw] Value [<$sn_url>/nav_to.do?uri=incident.do?sys_id=1f2d82ccdb031304b75ae18e0b961981] assign to custom field [custom_2] for alarm ID [OQ59025988-81652]
Jun 27 12:50:11:300 [attach_clientsession, sngtw] [Incident.storeServiceNowNavigationalURL ()]: SN URL[<$sn_url>/nav_to.do?uri=incident.do?sys_id=1f2d82ccdb031304b75ae18e0b961981] successfully assigned to Custom Field[custom_2]
Jun 27 12:50:11:300 [attach_clientsession, sngtw] [Incident.createIncident ()]: Successfully stored SN URL...
Jun 27 12:50:11:300 [attach_clientsession, sngtw] [SnGtw.publish()]: Incident successfully created for alarmId [OQ59025988-81652]. Incident Number is [INC0811853]
Jun 27 12:50:11:301 [attach_clientsession, sngtw] Raising alarm if probe is not generating a ticket against alarm
Jun 27 12:50:11:301 [attach_clientsession, sngtw] [SnGtw.publish()]: Incident published succefully for alarm Id [OQ59025988-81652] and ticket id [INC0811853]
Jun 27 12:50:11:303 [attach_clientsession, sngtw] [closeConnection()]: Releasing lock on database connection
Jun 27 12:50:11:314 [attach_clientsession, sngtw] [closeConnection()]: Releasing lock on database connection
Jun 27 12:50:11:314 [attach_clientsession, sngtw] ######################################## Incident successfully created alarm : OQ59025988-81652, & Successfully logged into DB.
Jun 27 12:50:11:314 [attach_clientsession, sngtw] Assign the ticket number [INC0811853] to the custom field [custom_1] of alarm Id [OQ59025988-81652]
Jun 27 12:50:11:841 [Thread-0, sngtw] [closeConnection()]: Releasing lock on database connection
Jun 27 12:50:11:841 [Thread-0, sngtw] [acknowledgeSDBasedClosedAlarms ()]: Successfully removed alarms ['3rd_Party_Capita'] from DB.
Jun 27 12:50:11:849 [Thread-0, sngtw] [queryClosedIncidentTimer ()]: Last incident check timestamp saved to: Wed Jun 27 12:49:50 BST 2018
Jun 27 12:50:11:849 [Thread-0, sngtw] [queryClosedIncidentTimer ()]: ######### Reterival for closed incidents ends
Jun 27 12:50:11:850 [Thread-0, sngtw] Memory Status : Max Limit = 114 MB, Current Allocated = 59 MB, Free = 29 MB, Used = 30 MB
Jun 27 12:50:19:628 [attach_clientsession, sngtw] Successfully Assign the ticket number [INC0811853] to the custom field [custom_1]
Jun 27 12:50:19:638 [attach_clientsession, sngtw] [closeConnection()]: Releasing lock on database connection
Jun 27 12:50:19:640 [attach_clientsession, sngtw] [hubpostCallback ()]: ######### Incident creation/updation/closing ends
Jun 27 12:50:19:640 [attach_clientsession, sngtw] Memory Status : Max Limit = 114 MB, Current Allocated = 59 MB, Free = 29 MB, Used = 30 MB
Jun 27 12:50:19:641 [attach_clientsession, sngtw] [hubpostCallback ()]:Exit the method, Count is[1]
Jun 27 12:50:49:499 [pool-1-thread-1, sngtw] [FailedTicketCreationStrategy.execute ()]: Executing failed alarm creation strategy
Jun 27 12:50:49:499 [pool-1-thread-1, sngtw] [FailedTicketCreationStrategy.fetchFailedAlarms ()]: Fetching failed alarm list.
Jun 27 12:50:49:501 [pool-1-thread-1, sngtw] [closeConnection()]: Releasing lock on database connection
Jun 27 12:50:49:501 [pool-1-thread-1, sngtw] [FailedTicketCreationStrategy.fetchFailedAlarms ()]: Alarms Found: []
Jun 27 12:51:50:311 [Thread-1, sngtw] [queryClosedIncidentTimer ()]: ######### Reterival for closed incidents starts
Jun 27 12:51:50:311 [Thread-2, sngtw] ########### Server Ping: Starts
Jun 27 12:51:50:312 [Thread-1, sngtw] Start operation to get all Resolved / Closed Incident List....
Jun 27 12:51:50:312 [Thread-1, sngtw] Incident : Start to fetch Closed / Resolved Incident list from SN ...
Jun 27 12:51:50:312 [Thread-1, sngtw] Incident : getCloseAndResolvedIncident() Read required information from cfg file
Jun 27 12:51:50:317 [Thread-2, sngtw] ## ping server start, server address : [<$sn_url>/incident.do?WSDL] address retrive from cfg file
Jun 27 12:51:50:317 [Thread-2, sngtw] Server shut down status flag should be set
Jun 27 12:51:50:317 [Thread-2, sngtw] Call test conection with proxy setting information
Jun 27 12:51:50:317 [Thread-2, sngtw] [Incident.executeServerRequest ()]: Username provided: <$sn_usr>
Jun 27 12:51:50:317 [Thread-2, sngtw] Password provided: ******
Jun 27 12:51:50:317 [Thread-2, sngtw] Enable by pass proxy Url connection information : proxy_server [<$proxy_server>], proxy_user [], proxy_port[3129]
Jun 27 12:51:50:317 [Thread-2, sngtw] Enable url connection through proxy, proxy user [ ], proxy host [<$proxy_server>], proxy port [3129]
Jun 27 12:51:50:318 [Thread-1, sngtw] Incident : getCloseAndResolvedIncident() Last Time stamp is [1530100190000]...
Jun 27 12:51:50:318 [Thread-1, sngtw] Value of last_incidentcheck_timestamp_delay (No of hours) is [1].
Jun 27 12:51:50:318 [Thread-1, sngtw] Incident : getCloseAndResolvedIncident() Modified Last Time stamp is [1530096590000]...
Jun 27 12:51:50:318 [Thread-1, sngtw] Formated date is [27/06/2018 11:49:50 AM]...
Jun 27 12:51:50:318 [Thread-2, sngtw] [Incident.executeServerRequest ()]: Soapaction empty
Jun 27 12:51:50:318 [Thread-1, sngtw] Incident : getCloseAndResolvedIncident() close incident info, user[<$sn_usr>], password [w..., wsdl Url [<$sn_url>/incident.do?WSDL], end point url [ <$sn_url>/incident.do?SOAP] ;lastClosingTime [27/06/2018 11:49:50 AM]
Jun 27 12:51:50:322 [Thread-1, sngtw] [getCloseAndResolvedIncident ()] load_customizable_request value is (1-true/0-false):true
Jun 27 12:51:50:322 [Thread-1, sngtw] ResolvedIncidentRequestXML loaded from SngtwRequestXML.properties file [<soapenv:Envelope xmlns:soapenv="http://schemas.xmlsoap.org/soap/envelope/" xmlns:inc="<$sn_url>/incident"><soapenv:Header/><soapenv:Body><inc:getRecords><sys_updated_on>?</sys_updated_on><state>6</state></inc:getRecords></soapenv:Body></soapenv:Envelope>]
Jun 27 12:51:50:322 [Thread-1, sngtw] [fetchAllResolvedAndClosedIncidents ()] Closed incident query request : <soapenv:Envelope xmlns:soapenv="http://schemas.xmlsoap.org/soap/envelope/" xmlns:inc="<$sn_url>/incident"><soapenv:Header/><soapenv:Body><inc:getRecords><sys_updated_on>> 27/06/2018 11:49:50 AM</sys_updated_on><state>6</state></inc:getRecords></soapenv:Body></soapenv:Envelope>
Jun 27 12:51:50:322 [Thread-1, sngtw] [fetchClosedIncAlarms ()]: Closed / Resolved Incident Soap request XML is [<soapenv:Envelope xmlns:soapenv="http://schemas.xmlsoap.org/soap/envelope/" xmlns:inc="<$sn_url>/incident"><soapenv:Header/><soapenv:Body><inc:getRecords><sys_updated_on>> 27/06/2018 11:49:50 AM</sys_updated_on><state>6</state></inc:getRecords></soapenv:Body></soapenv:Envelope>]...
Jun 27 12:51:50:322 [Thread-1, sngtw] [Incident.executeServerRequest ()]: Username provided: <$sn_usr>
Jun 27 12:51:50:322 [Thread-1, sngtw] Password provided: ******
Jun 27 12:51:50:322 [Thread-1, sngtw] Enable by pass proxy Url connection information : proxy_server [<$proxy_server>], proxy_user [], proxy_port[3129]
Jun 27 12:51:50:322 [Thread-1, sngtw] Enable url connection through proxy, proxy user [ ], proxy host [<$proxy_server>], proxy port [3129]
Jun 27 12:51:50:323 [Thread-1, sngtw] [Incident.executeServerRequest ()]: Soapaction provided: http://www.service-now.com/incident/getRecords
Jun 27 12:51:50:497 [Thread-2, sngtw] [Incident.executeServerRequest ()]: Response code is 200
Jun 27 12:51:50:497 [Thread-2, sngtw] [Incident.executeServerRequest ()]: Username provided: <$sn_usr>
Jun 27 12:51:50:497 [Thread-2, sngtw] Password provided: ******
Jun 27 12:51:50:497 [Thread-2, sngtw] Enable by pass proxy Url connection information : proxy_server [<$proxy_server>], proxy_user [], proxy_port[3129]
Jun 27 12:51:50:498 [Thread-2, sngtw] Enable url connection through proxy, proxy user [ ], proxy host [<$proxy_server>], proxy port [3129]
Jun 27 12:51:50:498 [Thread-2, sngtw] [Incident.executeServerRequest ()]: Soapaction empty
Jun 27 12:51:50:679 [Thread-2, sngtw] [Incident.executeServerRequest ()]: Response code is 200
Jun 27 12:51:50:679 [Thread-2, sngtw] Server pinging succesfully
Jun 27 12:51:50:748 [Thread-2, sngtw] [cbPingServerTimercbPingServerTimer ()]: ########### Server Ping: Ends
Jun 27 12:51:50:748 [Thread-2, sngtw] Memory Status : Max Limit = 114 MB, Current Allocated = 59 MB, Free = 55 MB, Used = 4 MB
Jun 27 12:51:56:958 [Thread-1, sngtw] Value of sn_resolved_incident_state_value is [6].
Jun 27 12:51:56:961 [Thread-1, sngtw] Value of sn_resolved_closed_field_name [state]
Jun 27 12:51:56:961 [Thread-1, sngtw] Start to find out the value of [u_external_ref] Node
Jun 27 12:51:56:999 [Thread-1, sngtw] com.sun.org.apache.xerces.internal.impl.io.MalformedByteSequenceException: Invalid byte 2 of 2-byte UTF-8 sequence.
Jun 27 12:51:56:999 [Thread-1, sngtw] Incident : values are [[]] of Node [u_external_ref]
Jun 27 12:51:56:999 [Thread-1, sngtw] ClosedIncidentRequestXML loaded from SngtwRequestXML.properties file [<SOAP-ENV:Envelope xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns:SOAP-ENC="http://schemas.xmlsoap.org/soap/encoding/" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:tns="<$sn_url>/incident" xmlns:m="<$sn_url>" xmlns:SOAP-ENV="http://schemas.xmlsoap.org/soap/envelope/" SOAP-ENV:encodingStyle="http://schemas.xmlsoap.org/soap/encoding/"> <SOAP-ENV:Body> <getRecords xmlns="<$sn_url>"> <active>false</active><closed_at>?</closed_at></getRecords> </SOAP-ENV:Body> </SOAP-ENV:Envelope>]
Jun 27 12:51:56:999 [Thread-1, sngtw] [fetchAllResolvedAndClosedIncidents ()] Closed incident query request : <SOAP-ENV:Envelope xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns:SOAP-ENC="http://schemas.xmlsoap.org/soap/encoding/" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:tns="<$sn_url>/incident" xmlns:m="<$sn_url>" xmlns:SOAP-ENV="http://schemas.xmlsoap.org/soap/envelope/" SOAP-ENV:encodingStyle="http://schemas.xmlsoap.org/soap/encoding/"> <SOAP-ENV:Body> <getRecords xmlns="<$sn_url>"> <active>false</active><closed_at>> 27/06/2018 11:49:50 AM</closed_at></getRecords> </SOAP-ENV:Body> </SOAP-ENV:Envelope>
Jun 27 12:51:56:999 [Thread-1, sngtw] [fetchClosedIncAlarms ()]: Closed / Resolved Incident Soap request XML is [<SOAP-ENV:Envelope xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns:SOAP-ENC="http://schemas.xmlsoap.org/soap/encoding/" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:tns="<$sn_url>/incident" xmlns:m="<$sn_url>" xmlns:SOAP-ENV="http://schemas.xmlsoap.org/soap/envelope/" SOAP-ENV:encodingStyle="http://schemas.xmlsoap.org/soap/encoding/"> <SOAP-ENV:Body> <getRecords xmlns="<$sn_url>"> <active>false</active><closed_at>> 27/06/2018 11:49:50 AM</closed_at></getRecords> </SOAP-ENV:Body> </SOAP-ENV:Envelope>]...
Jun 27 12:51:57:000 [Thread-1, sngtw] [Incident.executeServerRequest ()]: Username provided: <$sn_usr>
Jun 27 12:51:57:000 [Thread-1, sngtw] Password provided: ******
Jun 27 12:51:57:000 [Thread-1, sngtw] Enable by pass proxy Url connection information : proxy_server [<$proxy_server>], proxy_user [], proxy_port[3129]
Jun 27 12:51:57:000 [Thread-1, sngtw] Enable url connection through proxy, proxy user [ ], proxy host [<$proxy_server>], proxy port [3129]
Jun 27 12:51:57:000 [Thread-1, sngtw] [Incident.executeServerRequest ()]: Soapaction provided: http://www.service-now.com/incident/getRecords
Jun 27 12:52:02:030 [Thread-1, sngtw] Value of sn_closed_incident_state_value is [7].
Jun 27 12:52:02:033 [Thread-1, sngtw] Value of sn_resolved_closed_field_name [state]
Jun 27 12:52:02:033 [Thread-1, sngtw] Start to find out the value of [u_external_ref] Node
Jun 27 12:52:02:103 [Thread-1, sngtw] Alarm Id field not mapped properly, so Skippping it. Value is [IN0803932].
Jun 27 12:52:02:103 [Thread-1, sngtw] Alarm Id field not mapped properly, so Skippping it. Value is [Passoker].
Jun 27 12:52:02:104 [Thread-1, sngtw] Alarm Id field not mapped properly, so Skippping it. Value is [WIL-22766].
Jun 27 12:52:02:104 [Thread-1, sngtw] Alarm Id field not mapped properly, so Skippping it. Value is [WIL-32809].
Jun 27 12:52:02:105 [Thread-1, sngtw] Alarm Id field not mapped properly, so Skippping it. Value is [WIL-36172].
Jun 27 12:52:02:106 [Thread-1, sngtw] Alarm Id field not mapped properly, so Skippping it. Value is [F0287402].
Jun 27 12:52:02:107 [Thread-1, sngtw] Alarm Id field not mapped properly, so Skippping it. Value is [550891 ].
Jun 27 12:52:02:107 [Thread-1, sngtw] Alarm Id field not mapped properly, so Skippping it. Value is [WIL-11354 ].
Jun 27 12:52:02:107 [Thread-1, sngtw] Alarm Id field not mapped properly, so Skippping it. Value is [WIL-55533].
Jun 27 12:52:02:108 [Thread-1, sngtw] Alarm Id field not mapped properly, so Skippping it. Value is [SRQ-100568].
Jun 27 12:52:02:109 [Thread-1, sngtw] Alarm Id field not mapped properly, so Skippping it. Value is [WIL-15776].
Jun 27 12:52:02:109 [Thread-1, sngtw] Alarm Id field not mapped properly, so Skippping it. Value is [WIL-18814].
Jun 27 12:52:02:111 [Thread-1, sngtw] Alarm Id field not mapped properly, so Skippping it. Value is [WIL-40935].
Jun 27 12:52:02:111 [Thread-1, sngtw] Incident : values are [[3rd_Party_Capita]] of Node [u_external_ref]
Jun 27 12:52:02:111 [Thread-1, sngtw] Incident : List of Closed & Resolved incident ids : [[3rd_Party_Capita]]
Jun 27 12:52:02:111 [Thread-1, sngtw] ResolvedIncidentRequestXML loaded from SngtwRequestXML.properties file [<soapenv:Envelope xmlns:soapenv="http://schemas.xmlsoap.org/soap/envelope/" xmlns:inc="<$sn_url>/incident"><soapenv:Header/><soapenv:Body><inc:getRecords><sys_updated_on>?</sys_updated_on><state>6</state></inc:getRecords></soapenv:Body></soapenv:Envelope>]
Jun 27 12:52:02:111 [Thread-1, sngtw] [fetchAllResolvedAndClosedIncidents ()] Closed incident query request : <soapenv:Envelope xmlns:soapenv="http://schemas.xmlsoap.org/soap/envelope/" xmlns:inc="<$sn_url>/incident"><soapenv:Header/><soapenv:Body><inc:getRecords><sys_updated_on>> 27/06/2018 11:49:50 AM</sys_updated_on><state>6</state></inc:getRecords></soapenv:Body></soapenv:Envelope>
Jun 27 12:52:02:111 [Thread-1, sngtw] [fetchClosedIncAlarms ()]: Closed / Resolved Incident Soap request XML is [<soapenv:Envelope xmlns:soapenv="http://schemas.xmlsoap.org/soap/envelope/" xmlns:inc="<$sn_url>/incident"><soapenv:Header/><soapenv:Body><inc:getRecords><sys_updated_on>> 27/06/2018 11:49:50 AM</sys_updated_on><state>6</state></inc:getRecords></soapenv:Body></soapenv:Envelope>]...
Jun 27 12:52:02:111 [Thread-1, sngtw] [Incident.executeServerRequest ()]: Username provided: <$sn_usr>
Jun 27 12:52:02:111 [Thread-1, sngtw] Password provided: ******
Jun 27 12:52:02:111 [Thread-1, sngtw] Enable by pass proxy Url connection information : proxy_server [<$proxy_server>], proxy_user [], proxy_port[3129]
Jun 27 12:52:02:111 [Thread-1, sngtw] Enable url connection through proxy, proxy user [ ], proxy host [<$proxy_server>], proxy port [3129]
Jun 27 12:52:02:112 [Thread-1, sngtw] [Incident.executeServerRequest ()]: Soapaction provided: http://www.service-now.com/incident/getRecords
Jun 27 12:52:09:843 [Thread-1, sngtw] Value of sn_resolved_incident_state_value is [6].
Jun 27 12:52:09:846 [Thread-1, sngtw] Value of sn_resolved_closed_field_name [state]
Jun 27 12:52:09:846 [Thread-1, sngtw] Start to find out the value of [u_external_ref] Node
Jun 27 12:52:09:882 [Thread-1, sngtw] com.sun.org.apache.xerces.internal.impl.io.MalformedByteSequenceException: Invalid byte 2 of 2-byte UTF-8 sequence.
Jun 27 12:52:09:882 [Thread-1, sngtw] Incident : values are [[]] of Node [u_external_ref]
Jun 27 12:52:09:882 [Thread-1, sngtw] Incident : List of Resolved incident ids : [[3rd_Party_Capita]]
Jun 27 12:52:09:882 [Thread-1, sngtw] List of Closed / Resolved Incidents = [3rd_Party_Capita]
Jun 27 12:52:09:884 [Thread-1, sngtw] [closeConnection()]: Releasing lock on database connection
Jun 27 12:52:09:884 [Thread-1, sngtw] [removeAlarmsFromAlarmIncidentInfo ()]: Successfully removed alarms list ['3rd_Party_Capita'] from DB...
Jun 27 12:52:09:884 [Thread-1, sngtw] Raising alarm if probe is not generating a ticket against alarm
Jun 27 12:52:09:884 [Thread-1, sngtw] AlarmList from plugin to be cleared is[[3rd_Party_Capita]].
Jun 27 12:52:13:577 [Thread-1, sngtw] [closeConnection()]: Releasing lock on database connection
Jun 27 12:52:13:578 [Thread-1, sngtw] [acknowledgeSDBasedClosedAlarms ()]: Successfully removed alarms ['3rd_Party_Capita'] from DB.
Jun 27 12:52:13:583 [Thread-1, sngtw] [queryClosedIncidentTimer ()]: Last incident check timestamp saved to: Wed Jun 27 12:51:50 BST 2018
Jun 27 12:52:13:583 [Thread-1, sngtw] [queryClosedIncidentTimer ()]: ######### Reterival for closed incidents ends
Jun 27 12:52:13:583 [Thread-1, sngtw] Memory Status : Max Limit = 114 MB, Current Allocated = 58 MB, Free = 17 MB, Used = 41 MB
Jun 27 12:52:49:498 [pool-1-thread-1, sngtw] [FailedTicketCreationStrategy.execute ()]: Executing failed alarm creation strategy
Jun 27 12:52:49:498 [pool-1-thread-1, sngtw] [FailedTicketCreationStrategy.fetchFailedAlarms ()]: Fetching failed alarm list.
Jun 27 12:52:49:501 [pool-1-thread-1, sngtw] [closeConnection()]: Releasing lock on database connection
Jun 27 12:52:49:501 [pool-1-thread-1, sngtw] [FailedTicketCreationStrategy.fetchFailedAlarms ()]: Alarms Found: []
Jun 27 12:53:50:312 [Thread-3, sngtw] [queryClosedIncidentTimer ()]: ######### Reterival for closed incidents starts
Jun 27 12:53:50:312 [Thread-3, sngtw] Start operation to get all Resolved / Closed Incident List....
Jun 27 12:53:50:312 [Thread-3, sngtw] Incident : Start to fetch Closed / Resolved Incident list from SN ...
Jun 27 12:53:50:312 [Thread-3, sngtw] Incident : getCloseAndResolvedIncident() Read required information from cfg file
Jun 27 12:53:50:315 [Thread-3, sngtw] Incident : getCloseAndResolvedIncident() Last Time stamp is [1530100310000]...
Jun 27 12:53:50:315 [Thread-3, sngtw] Value of last_incidentcheck_timestamp_delay (No of hours) is [1].
Jun 27 12:53:50:315 [Thread-3, sngtw] Incident : getCloseAndResolvedIncident() Modified Last Time stamp is [1530096710000]...
Jun 27 12:53:50:315 [Thread-3, sngtw] Formated date is [27/06/2018 11:51:50 AM]...
Jun 27 12:53:50:315 [Thread-3, sngtw] Incident : getCloseAndResolvedIncident() close incident info, user[<$sn_usr>], password [w..., wsdl Url [<$sn_url>/incident.do?WSDL], end point url [ <$sn_url>/incident.do?SOAP] ;lastClosingTime [27/06/2018 11:51:50 AM]
Jun 27 12:53:50:318 [Thread-3, sngtw] [getCloseAndResolvedIncident ()] load_customizable_request value is (1-true/0-false):true
Jun 27 12:53:50:318 [Thread-3, sngtw] ResolvedIncidentRequestXML loaded from SngtwRequestXML.properties file [<soapenv:Envelope xmlns:soapenv="http://schemas.xmlsoap.org/soap/envelope/" xmlns:inc="<$sn_url>/incident"><soapenv:Header/><soapenv:Body><inc:getRecords><sys_updated_on>?</sys_updated_on><state>6</state></inc:getRecords></soapenv:Body></soapenv:Envelope>]
Jun 27 12:53:50:318 [Thread-3, sngtw] [fetchAllResolvedAndClosedIncidents ()] Closed incident query request : <soapenv:Envelope xmlns:soapenv="http://schemas.xmlsoap.org/soap/envelope/" xmlns:inc="<$sn_url>/incident"><soapenv:Header/><soapenv:Body><inc:getRecords><sys_updated_on>> 27/06/2018 11:51:50 AM</sys_updated_on><state>6</state></inc:getRecords></soapenv:Body></soapenv:Envelope>
Jun 27 12:53:50:319 [Thread-3, sngtw] [fetchClosedIncAlarms ()]: Closed / Resolved Incident Soap request XML is [<soapenv:Envelope xmlns:soapenv="http://schemas.xmlsoap.org/soap/envelope/" xmlns:inc="<$sn_url>/incident"><soapenv:Header/><soapenv:Body><inc:getRecords><sys_updated_on>> 27/06/2018 11:51:50 AM</sys_updated_on><state>6</state></inc:getRecords></soapenv:Body></soapenv:Envelope>]...
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