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how to set an action to cancel a request

Question asked by Andreina on Jun 26, 2018
Latest reply on Jun 27, 2018 by Brian_Mathato

Hello everyone, I need to create an action for the rule of default of SLA installs request that allows me to cancel the request once it reaches the breach, would be two actions, for now only makes the notification via email, I need to do that said request is canceled or closed automatically. This without using PAM. Thank you