CA Service Management

Hi All,

I used CA Service Desk Manager r14.1 and I created action macro for auto-assigned assignee in workflow task that I created macro code for the following:

assignee=(uuid)expand(format("&{%d=chg.id->affected_contact.supervisor_contact_uuid.supervisor_contact_uuid}",chg)); 

but when I apply to change order workflow task, it's not work.

Could you please give me a light with this?

Please help advice for this case.

Thanks and Regards,

KS

You most likely have some errors in the stdlog file that would indicate why this doesn't work. You can probably reduce the spel action macro code to:

assignee = chg.affected_contact.supervisor_contact_uuid;

I don't think that chg.affected_contact.supervisor_contact_uuid.supervisor_contact_uuid is a valid reference.

Dear Cristi Mitrana

The stdlog file that show error message for the following below:

06/26 16:31:11.84 MMTH spelsrvr 5940 ERROR pcexec.c 6365 Spell interp failed at Auto Assigned Assignee to Workflow Task:1:: set_attr on assignee failed: AHD03025:Attempt to modify non_CO value
06/26 16:31:11.84 MMTH spelsrvr 5940 ERROR macro.spl 516 AHD03025:Attempt to modify non_CO value
06/26 16:31:11.84 MMTH spelsrvr 5940 ERROR bhvtpl.spl 500 bhvtpl::do_behavior() macro 'Auto Assigned Assignee to Workflow Task' failed: AHD03025:Attempt to modify non_CO value
06/26 16:31:11.92 MMTH spelsrvr 5940 ERROR pcexec.c 6365 Spell interp failed at Auto Assigned Assignee to Workflow Task2:1:: set_attr on assignee failed: AHD03025:Attempt to modify non_CO value
06/26 16:31:11.92 MMTH spelsrvr 5940 ERROR macro.spl 516 AHD03025:Attempt to modify non_CO value
06/26 16:31:11.92 MMTH spelsrvr 5940 ERROR bhvtpl.spl 500 bhvtpl::do_behavior() macro 'Auto Assigned Assignee to Workflow Task2' failed: AHD03025:Attempt to modify non_CO value

I'm not sure what non_CO value mean?

Please advise me.

Thanks,

KS

Hi,

you need to check "Lock object" flag in your Action Macro.

CO means Checked Out which came from SDM object access logic, more info could be found here: SPEL group_leader 

Regards.

Dear cdtj,

Ok, I checked "Lock Object" and it's work.

Thanks and Regards,

KS