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Is it possible to open a case while using the employee account page and assign it to different group other than the default?

Question asked by mkhamdan on Jun 27, 2018
Latest reply on Jun 27, 2018 by mkhamdan

I've been editing the file home.htmpl to change the employee page, and I came across the requirement to assign specific new case raised by employee user to specific group. By default all cases are assigned to one group called Service Desk.

 

So far I've changed the incident area using the below option thinking that it will take the default group name from there but without success.

+PRESET=category:pcat:400210

 

Also, I used a template as well thinking it might take the same group as the template but still it will go to the same group I mentioned earlier "Service Desk"

+use_template=1+PERSID=cr:611285"

 

Is there a way I can assigned to specific group directly without the need to change the default group?

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