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Store Mail address in incident field in case of maileater

Question asked by Mauritius-Telecom-Support on Jun 28, 2018
Latest reply on Jul 4, 2018 by camja06

We have configured maileater for incident creation from email in CA service Desk. Mails from unknown mail address are created under anonymous user.  Is it possible to store from_mail in any of the incident fields (eg. summary or external system ticket)?

This will help in viewing mail address quickly from incident page.

We tried rule such as INCIDENT.summary=%FROM_EMAIL%, but it is not working.

Kindly share suitable solution.

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