CA Service Management

  • 1.  Jasper Default Reports for servicedesk

    Posted Jun 28, 2018 07:18 AM

    Hi Team

     

    We have installed Jasper 6.3 for servicedesk manager 17.1. We need to import jasper default reports for sdm  to show it to the customer. How can show pull default reports.

     

    Please guide.



  • 2.  Re: Jasper Default Reports for servicedesk

    Broadcom Employee
    Posted Jun 28, 2018 07:47 AM


  • 3.  Re: Jasper Default Reports for servicedesk

    Posted Jun 28, 2018 10:18 AM

    Hi Paul 

     

    WHile importing report content folder. Im getting warning ....and i cant see reports in ViewRepositoryOrganizationsservicemanagementcapabilityreports....

     

    Please advice

     

    ""The folder /organizations/servicemanagement/capability belongs to an organization that does not exist in the target server.skipping this folder.""

     



  • 4.  Re: Jasper Default Reports for servicedesk

    Broadcom Employee
    Posted Oct 08, 2018 09:39 AM

    Aamir,

     

    As Paul's link mentioned, https://docops.ca.com/ca-service-management/17-1/en/inte…  did you create an organization called servicemanagement  prior to importing the content  in the zip file?

     

    thx

    _R



  • 5.  Re: Jasper Default Reports for servicedesk

    Posted Oct 08, 2018 08:27 AM

    Hi La-Qa,

     

    I am also facing same issue. Do you find any solution for this issue. If yes, then please help me out.

     

    Thanks,

    Mudit



  • 6.  Re: Jasper Default Reports for servicedesk

    Posted Oct 08, 2018 12:06 PM

    DId you try my suggestion as noted in Jasper OOTB report import error for servicedesk 



  • 7.  Re: Jasper Default Reports for servicedesk

    Posted Oct 09, 2018 04:54 AM

    Hi Steve,

     

    Thanks for the concern.

    Yes I have tried each and everything but still same issue

     

    Regards,

    Mudit Singh



  • 8.  Re: Jasper Default Reports for servicedesk

    Broadcom Employee
    Posted Oct 10, 2018 12:01 PM

    Mudit,

     

    What is the exact name of the organization you have created?

     

    thx

    _R



  • 9.  Re: Jasper Default Reports for servicedesk

    Broadcom Employee
    Posted Oct 11, 2018 01:56 PM

    sinmu04 

    As Raghu.Rudraraju has requested, what is the exact name of the organization you have created?