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Change Category and PAM workflows

Question asked by Lindsay_Estabrooks Champion on Jun 29, 2018
Latest reply on Aug 7, 2018 by Chi_Chen

Service Desk r17.1, PAM 4.3.02

Configured a number of Change Categories with PAM workflows.

Category A, B, C use Workflow 1.

Category D, E, F use Workflow 2.

 

Create a Change Order using Category A (Workflow 1 instance is launched). Then modify the Change to use Category D. Result is original Workflow 1 instance is aborted and Workflow 2 instance is launched.

 

Create a Change Order using Category B (Workflow 1 instance is launched). Then modify the Change to use Category C. Result is original Workflow 1 instance continues to run and NO new Workflow1 instance is launched.

 

Shouldn't the behavior be the same in both scenarios?

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