Is there a way to view a ticket from link without login in.
Example below link needs login
?OP=SHOW_DETAIL+FACTORY=cr+PERSID=cr:ref_num:1234Can one view a ticket without initial SID creation?
You need to perform some type of authentication to Service Desk, even if you were accessing Service Desk with the "anonymous" user (which doesn't require a login password), it's still authenticating with something.
Technically you could use a url like:
BUT, this will only work if the "Customer" Access Type is changed to "Licensed", and the data partition constraints would need to be modified to allow the user to see all cases (by default anonymous can only see their own cases)
Overall, I do not recommend this process, just outlining it as a possibility. I think it leaves the information in the system as too open to people who shouldn't be accessing it.
Which product are you referring to?
This is The CA Service desk manager
>>> Steve_Parker <firstname.lastname@example.org> 02/Jul/2018 01:43 PM >>>
Re: OP=SHOW_DETAIL bypass the logon challenge
reply from STEVE PARKER in CA Client Automation - View the full discussion
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What product are you asking about. Client Auto has no tickets.
Principal Engineering Services Architect
Mobile: +1 703 655 7161 | Richard.Lechner@ca.com
Sorry i seem to have categorized this incorrect
Its suppose to be CA Servicedesk Manager
>>> lecri01 <email@example.com> 02/Jul/2018 02:29 PM >>>
reply from RICHARD LECHNER in CA Client Automation - View the full discussion
due to security reasons there is no way to display tickets to unauthorized users.
As a workaround you can try to create integrated with CA SDM 3rd party service which will fetch ticket's data and display it for end user.
Thank you ALEXANDER
The USERNAME parameter was helpful.
Basically i have a 3rd party service as cdtj suggests. Instead of creating a new styled page to display ticket data. i wanted the CA Service desk Manager ticket detail form to appear once the ticket ref number is clicked from this 3rd party application.
Analysts of CA service desk will be the ones viewing the tickets.
how this was accomplished is with below url
Above link authenticates credentials supplied, then displays ref_num:1234 ticket's data.
i.e The display of the logon page was bypassed
Nice idea, Dennis. I'm glad I was able to nudge you to the solution.
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