CA Service Management

Is there a way to view a ticket from link without login in.

Example below link needs login

?OP=SHOW_DETAIL+FACTORY=cr+PERSID=cr:ref_num:1234

Can one view a ticket without initial SID creation?

Which product are you referring to?

Hi Steve

This is The CA Service desk manager

>>> Steve_Parker <communityadmin@communities-mail.ca.com> 02/Jul/2018 01:43 PM >>>

CA Communities

Re: OP=SHOW_DETAIL bypass the logon challenge

reply from STEVE PARKER in CA Client Automation - View the full discussion

Which product are you referring to?

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What product are you asking about.  Client Auto has no tickets.

Richard Lechner

Principal Engineering Services Architect

CA Technologies

Mobile: +1 703 655 7161 | Richard.Lechner@ca.com

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HI

Sorry i seem to have categorized this incorrect

Its suppose to be CA Servicedesk Manager

>>> lecri01 <communityadmin@communities-mail.ca.com> 02/Jul/2018 02:29 PM >>>

CA Communities

Re: OP=SHOW_DETAIL bypass the logon challenge

reply from RICHARD LECHNER in CA Client Automation - View the full discussion

What product are you asking about.  Client Auto has no tickets.

Richard Lechner

Principal Engineering Services Architect

CA Technologies

Mobile: +1 703 655 7161 | Richard.Lechner@ca.com

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Hi,

due to security reasons there is no way to display tickets to unauthorized users.

As a workaround you can try to create integrated with CA SDM 3rd party service which will fetch ticket's data and display it for end user.

Regards.

You need to perform some type of authentication to Service Desk, even if you were accessing Service Desk with the "anonymous" user (which doesn't require a login password), it's still authenticating with something.

Technically you could use a url like:

http://HOST/CAisd/pdmweb.exe?USERNAME=Anonymous+OP=SHOW_DETAIL+FACTORY=cr+PERSID=cr:ref_num:1234

BUT, this will only work if the "Customer" Access Type is changed to "Licensed", and the data partition constraints would need to be modified to allow the user to see all cases (by default anonymous can only see their own cases)

Overall, I do not recommend this process, just outlining it as a possibility. I think it leaves the information in the system as too open to people who shouldn't be accessing it.

Thank you ALEXANDER

The USERNAME parameter was helpful.

Basically i have a 3rd party service as cdtj   suggests. Instead of creating a new styled page to display ticket data. i wanted the CA Service desk Manager ticket detail form to appear once the ticket ref number is clicked from this 3rd party application.

Analysts of CA service desk will be the ones viewing the tickets.

how this was accomplished is with below url

http://HOST/CAis/pdmweb.exe?USERNAME=DMokakabye+PIN=*****+OP=SHOW_DETAIL+FACTORY=cr+PERSID=cr:ref_num:1234

Above link authenticates credentials supplied, then displays ref_num:1234 ticket's data.

i.e The display of the logon page was bypassed

Nice idea, Dennis. I'm glad I was able to nudge you to the solution.