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CA Strong Authentication : Error "Access denied" while executing create credentials task

  • 1.  CA Strong Authentication : Error "Access denied" while executing create credentials task

    Posted Jul 02, 2018 07:17 AM

    Hi All,

     

    We are facing issue with CA Strong Auth 9. We are trying to generate an OTP using the create credentials task through SOAP web services.On triggering the task we are being returned with error message as below: 

    <wfiss60msgs:WebFortIssuanceFault>
    <cx:message>Access denied.</cx:message>
    <cx:reasonCode>0</cx:reasonCode>
    <cx:responseCode>1001</cx:responseCode>
    <cx:transactionID>4527</cx:transactionID>
    <cx:additionalOutput/>
    <wfiss60msgs:credType>0</wfiss60msgs:credType>
    </wfiss60msgs:WebFortIssuanceFault>

     

    We have given userid,orgname and credential in our web service request header as given below

    <soap:Header>
    <userID>************</userID>
    <orgName>defaultorg</orgName>
    <credential>**************</credential>
    </soap:Header>

     

    We have verified that the administrator has correct privileges to execute this task.

     

    Please let us know if we have leads on this issue.

     

    Thanks,

    Saif



  • 2.  Re: CA Strong Authentication : Error "Access denied" while executing create credentials task

    Posted Jul 02, 2018 11:35 AM

    Was the UDS component deployed and properly configured?



  • 3.  Re: CA Strong Authentication : Error "Access denied" while executing create credentials task

    Posted Jul 02, 2018 02:12 PM

    Yes the UDS component is deployed and configured



  • 4.  Re: CA Strong Authentication : Error "Access denied" while executing create credentials task
    Best Answer

    Broadcom Employee
    Posted Jul 05, 2018 04:50 PM

    hi rashmeet, I worked with Saif on this issue and the real problem was that the webfort was not able to connect to UDS because UDS app server did not accept connections on non SSL port so we change port to 8443 and imported the root cert of app server using admin console that fixed the issue. 

     

    Thanks

    Awijit