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  • 1.  SNGTW-Failed to create incident for an alarm

    Posted Jul 04, 2018 07:46 AM

    Hi All,

     

    In our environment we have integrated UIM with servicenow(ITSM tool) for ticketing using sngtw probe.Frequently we are receiving " failed to create  incident for an alarm" alerts and ticket is missing for those alarms.

    Also sometimes the probes does not send any alarm to servicenow. Probe restart is required to resolve this issue.

    CA support is unable to help since we are using unsupported version(istanbul).

    Is there any solution for this issue?

     

    Regards,

    Usha



  • 2.  Re: SNGTW-Failed to create incident for an alarm

    Broadcom Employee
    Posted Jul 04, 2018 08:01 AM

    Could you enlighten us as to the reason why you are using an unsupported version?

    That would be the first thing I would tackle.

     

     



  • 3.  Re: SNGTW-Failed to create incident for an alarm

    Posted Jul 04, 2018 08:35 AM

    Hi Rowan,

     

    We are using Istanbul version which is not even recent version(Kingston).But even this version is not supported by CA 



  • 4.  Re: SNGTW-Failed to create incident for an alarm

    Posted Jul 04, 2018 08:41 AM

    We can upgrade the version..But it is not possible for downgrade the version



  • 5.  Re: SNGTW-Failed to create incident for an alarm

    Broadcom Employee
    Posted Jul 04, 2018 08:52 AM

    Sorry, thought you meant unsupported version of sngtw!





  • 6.  Re: SNGTW-Failed to create incident for an alarm