AnsweredAssumed Answered

Archive/Purge ticket templates (cr_tpl, chg_tpl)

Question asked by Soporte.Sigesti on Jul 5, 2018
Latest reply on Jul 16, 2018 by Soporte.Sigesti

Hi there,
I've been searching for hours about this topic but I dind't found the solution.
We need to delete the tickets and templates that had been created during the development process (we have customized CA SDM v17 to the client's requirements).
We have used the Archive/Purge tool to delete the tickets (incident/problem/request and change order) without any problem.
However, we tried to delete the 'template tickets' using the different template rules with no success (change order template rule, incident template rule, etc.).

What conditions must obey ticket templates to be purged? (status, active/inactive, etc)

Thanks in advance for your help.