AnsweredAssumed Answered

SLA on time interval

Question asked by PMO-DCN on Jul 5, 2018
Latest reply on Jul 5, 2018 by PMO-DCN

Hi Team,

 

I need to attach SLA based on time. From 9am to 6am, if anyone raise a ticket with any area , 4 hours service level resolution should be attached. If anyone raise a ticket after 6 pm, 8 hours resolution SLA should be attached to the ticket.

 

Is there any way to do this functionality?

 

 

Regards,

Sippy

Outcomes