CA Service Management

  • 1.  SLA on time interval

    Posted Jul 05, 2018 03:21 AM

    Hi Team,

     

    I need to attach SLA based on time. From 9am to 6am, if anyone raise a ticket with any area , 4 hours service level resolution should be attached. If anyone raise a ticket after 6 pm, 8 hours resolution SLA should be attached to the ticket.

     

    Is there any way to do this functionality?

     

     

    Regards,

    Sippy



  • 2.  Re: SLA on time interval

    Posted Jul 05, 2018 07:42 AM

    Anyone has any idea how to configure it?