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Capture CC addresses in servicedesk in case of maileater

Question asked by Mauritius-Telecom-Support on Jul 5, 2018
Latest reply on Jul 13, 2018 by Paul_Coccimiglio

We have configured maileater for incident creation from mail. Currently  mail addresses in cc of mail are not captured anywhere in service desk. Is it possible to capture cc field in anywhere? It is a critical requirement from customer. Need ideas to achieve this.