CA Service Management

Hi there

I have a test environment with ITSM R17.0. I need to update Service Catalog to R17.1 only.

However, when running the setup, it sets Service Desk Manager to being updated as well.

How can I have only CA Service Catalog updated?

The main reason for this is that we are building all from scratch on Service Catalog and cannot update SDM at this point.

Thanks in advance

Sandra

Hi Sandra,

As far as I know the install script check for other products and does not allow to not deselect the other products it picks up. You may have to log a support case to get assistance in reaching out to the engineering team for assistance with modifying the install script or updating the tables from where it picks up the rest of the products in attempt to trick it in thinking that the products are not installed.

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Kind Regards,

Brian

Hi Brian

Thanks for the feedback. 

Regards

Sandra

Hi Sandra,

Not sure if you have go through this document on Service Catalog 17.1 upgrade.

https://docops.ca.com/ca-service-management/17-1/en/upgrading/upgrade-to-ca-service-management-17-1/upgrading-to-ca-service-catalog-17-1

At the bottom of this page there are options for varied upgrade options.

Let me know if this helps

Sandra_Antunes 

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