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How we can configure  automatic escalation Matrix in CA Service Desk 17.0

Question asked by SinghRavi on Jul 6, 2018
Latest reply on Jul 13, 2018 by Paul_Coccimiglio

Hi All,

 

We are planning to configures automatic   CA Service desk Tickets Escalations matrix in CA service Desk 17.0 on time basis.

Please share related documents and steps to configure same .

 

Currently SDM 17.0 is integrated with CA Spectrum 10.2 and auto ticketing is working.

 

 

Regards,

Ravi

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