AnsweredAssumed Answered

How I can configure sla on next business day?

Question asked by Boonrod_P on Jul 9, 2018
Latest reply on Jul 12, 2018 by Boonrod_P

I have sla requirement with next business day and 4:30 pm only. (Business day is Monday-Friday 8:30 am - 4.30 pm)

Example

Case 1 open ticket on Monday 9 Jul 2018 8:30 am. This case must violation on Tuesday 10 Jul 2018 4:30 pm.

Case 2 open ticket on Monday 9 Jul 2018 1:30 pm. This case must violation on Tuesday 10 Jul 2018 4:30 pm.

How I can configure delay time in service type in CA service desk manager 17.0?

 

Thank you.

Outcomes