CA Service Management

Hi, I wanted to transfer workflow from group to analyst. I have used transfer() method of casdm web service but it is throwing an error like 'bad handle to transfer'. When I use same web service for change order or incident transfer, it works fine. Below are two methods for ref.

For change order:

<ser:transfer>
<sid>2070878996</sid>
<creator>cnt:U'44C6C01C40779B48B74A754431D7542A'</creator>
<objectHandle>chg:1832122</objectHandle>
<description>transfer test group</description>
<setAssignee>true</setAssignee>
<newAssigneeHandle>cnt:U'104925B1E27CDD41968C1924E7D965A7'</newAssigneeHandle>
<setGroup>true</setGroup>
<newGroupHandle>cnt:U'0865817E56977B4DBCFFDADA5195C4CC'</newGroupHandle>
<setOrganization>false</setOrganization>
<newOrganizationHandle>false</newOrganizationHandle>
</ser:transfer>

-----------------------------------------------

For workflow transfer:

<ser:transfer>
<sid>2070878996</sid>
<creator>cnt:U'104925B1E27CDD41968C1924E7D965A7'</creator>
<objectHandle>wf:2839623</objectHandle>
<description>transfer wf test</description>
<setAssignee>true</setAssignee>
<newAssigneeHandle>cnt:U'104925B1E27CDD41968C1924E7D965A7'</newAssigneeHandle>
<setGroup>true</setGroup>
<newGroupHandle>cnt:U'0865817E56977B4DBCFFDADA5195C4CC'</newGroupHandle>
<setOrganization>false</setOrganization>
<newOrganizationHandle>false</newOrganizationHandle>
</ser:transfer>

Hi Mandar,

What is the SDM version and patch level?

===

Kind Regards,

Brian

The Contact and Group handles should not contain 'U'. Remove it and re-try.

I need to transfer the workflow but still it is not working.  I have tried with below option, none of working. 

cnt:U'104925B1E27CDD41968C1924E7D965A7'

cnt:'104925B1E27CDD41968C1924E7D965A7'

U'104925B1E27CDD41968C1924E7D965A7'

'104925B1E27CDD41968C1924E7D965A7'

To transfer the Change & Incident below format is working fine.

cnt:U'104925B1E27CDD41968C1924E7D965A7'

Can some of help with working example?

Hi Mandar,

Is the problem resolved with the help of mitu response ? Do you have any additional questions on this?

No, problem is not yet resolved using 'U'

tims.registration 

Do you have any additional questions regarding this topic?

If not, please mark one of the provided answers as Correct so that this thread can be closed.

Give solution is not working. verify with CA Support, Still there is no answer from support.

Hi Mandar,

Have you tried an alternative webservice method, say updateObject() to see if that could resolve your issue?

===

Kind Regards,

Brian

Hi Brian,

Thanks for your suggestion, My problem is resolved by using updateObject() method. I appreciate & thank you for your support.  

Glad I could help

The error is due to ticket specific method not being able to work against Workflow.

changeStatus and transfer in particular.

As Brian_Mathato said, you need to use updateObject.

We could raise an Idea for the functionality to be extended to classic workflow in future releases ;-)