How to set some default value for a text field (for e.g. summary or description) for change tickets?
if its a JSON put a property from datasheet
same for xml
if you want to do it with property use
(?=default.*(?=PROPERTY SET FOR THIS CASE)
Could you first elaborate the context in this case? what version of SDM are you using? Are you taking of CR or Change object in this case?
I noted a similar community thread which might be of some help if I understand that you are looking to automate CR object fields i.e (Summary/description). However this is not ootb functionality but you might to put some effort in modifying the content as per your requirement to add summary and description which considered is customizing the product.
Let me know if this thread helps?
Chirag, you can modify the detail_***.htmpl file and use the "value" tag to give a default value when the ticket is created. For example, "
<PDM_IF "$args.id" == "0"> <PDM_MACRO name=dtlTextbox hdr="Summary" attr=summary value="xxxxyyy" colspan=3 keeplinks=yes size=120 spellchk=yes srchknow=no><PDM_ELSE><PDM_MACRO name=dtlTextbox hdr="Summary" attr=summary colspan=3 keeplinks=yes size=120 spellchk=yes srchknow=no></PDM_IF>
will give default value of the summary as "xxxxyyy". Thanks _Chi
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