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Error 500 - Internal Server Error pops up, when a attribute value is selected in CA PPM.

Question asked by duvsr04 Employee on Jul 12, 2018
Latest reply on Aug 1, 2018 by roland.parrotte

clarity error  Error 500 - Internal Server Error pops up, when a attribute value is selected in CA PPM.

Description of Issue:

Two custom attributes Category and Sub Category are configured in edit layout of Change Request page.

The values in 'Sub Category' are dependent on the selection of value in 'Category'.

 

Custom attribute 'Category' is associated to a dynamic lookup .This dynamic lookup in its query brings the values from a 'Static Dependent List lookup' fetching the 'Level 1' values.

There is another attribute 'Sub Category' which fetches the 'Level 2' values from same 'Static Dependent List' and has Parameter Mapping of 'Category' attribute.

 

When the value of 'Category' field is selected , the page displays error.

 

Here are the things that I have tried , but did not resolve the issue.

  • Restarting the services
  • Deleting and creating the related lookups and attributes again.
  • Checking the logs for cause
  • Configured the attributes in Create layout(where they worked fine, but Error comes up in Edit layout ) .

 

CA PPM Version/Build: 15.4.1

 

Regards,

 

Sruthi

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